Get ahead of NYC complaints, violations, charges and tickets.
Complaints, violations, charges and tickets from 13 NYC agencies and offices, on one watchlist. Fix it before it turns into a default penalty. We'll notify you before anybody else does.
Real exampleA real 311 complaint in Staten Island. We detected it 48 seconds after it was filed.
Built to tell you first: we check 311 every minute and the other City sources hourly or daily.
Know first. Fix it first.
Catch complaints before they become violations.
We check 311 every minute. A complaint often leads to an inspection, and an inspection can lead to a violation. Hearing about it early gives you time to fix it first.
Never miss a hearing or a default.
We flag upcoming hearings and defaulted tickets. Missing a hearing costs more: in 2025 the median sanitation default penalty was 6 times the standard fine. See the numbers
Work the list, not the websites.
One daily queue for the whole portfolio: what's new, what's urgent, what has a hearing or a default. Mark items reviewed as you go.
Filed at 10:42 AM. Detected 48 seconds later.
Subject: New 311 complaint: Plumbing at [address hidden], Staten Island
nycwatchdog311 complaint · Plumbing
- Property
- ████ ██████, Staten Island
- Complaint
- Plumbing
- Filed
- Sun Sep 27, 2026 at 10:42:19 AM
- We detected it
- 10:43:07 AM, 48 seconds after filing
- Status
- In Progress
Official record on the NYC311 portal (link hidden with the address)
Reply STOP to opt out.
Real example from our monitoring on Sep 27, 2026 (Staten Island). Times are detection times. 311 complaints are usually detected within about a minute of being published; other agencies depend on when NYC publishes their data (DOB complaints usually about a day after filing). Email and text arrival then depends on the provider and carrier.
“A must-have system. It gives us complete visibility across hundreds of units at hundreds of locations. We see everything, and it saves us thousands of dollars every month.”
NYC doesn't always tell the right person at the right time. We do.
Something gets filed
Activity on your property from the agencies we monitor: a 311 complaint (including ones routed to NYPD), HPD violation or charge, DOB complaint or order, ECB summons, sanitation ticket, FDNY or Health Department summons…
Watchdog sees it
We check the City's public data as it's published: 311 every minute, most other sources hourly or daily.
You get the Woof!
Property, agency, violation, date, hearing or deadline, and the official source.
Prevent problems before they become a violation.
A complaint usually comes before an inspection. An early alert gives you time to fix it before an inspector arrives.
Times are detection times. 311 complaints are usually detected within about a minute of being published; other agencies depend on when NYC publishes their data (DOB complaints usually about a day after filing). Email and text arrival then depends on the provider and carrier.
Sniff out every complaint, violation, charge and ticket on any NYC address. Free.
13 City agencies and offices, one watchdog
Complaints, violations, charges and tickets from more than 50 public City datasets: 311 (including complaints routed to NYPD), DOB, HPD, ECB/OATH, Sanitation, FDNY, Health (DOHMH), DEP, DOT, Finance (DOF), Parks and Landmarks. Each source updates on the City's schedule, so some records appear a day or more after they are filed.
311
New complaints, repeat problems flagged.
NYPD via 311
311 complaints routed to NYPD: noise, illegal parking, blocked hydrants and more.
DOB & DOB NOW
Complaints, violations, stop-work and vacate orders.
HPD
Complaints, A/B/C violations, emergency repair and relocation charges, vacate orders, court cases.
ECB / OATH
Summonses, hearing dates and balances.
Sanitation (DSNY)
Tickets, hearing dates and defaults.
FDNY
Summonses and vacate orders.
And more
Health (DOHMH), Environmental Protection (DEP), Transportation (DOT), Finance charges (DOF), Parks and Landmarks.
Sanitation tickets are the ones owners miss most
63% of all OATH defaults in 2025 were sanitation tickets. Defaulting costs more: the median default penalty was 6 times the standard fine (most often, $50 became $300).
We check sanitation tickets daily, flag defaults, and show who each ticket was issued to.
Source: NYC Open Data, OATH Hearings Division Case Status (jz4z-kudi), summonses issued Jan 1 to Dec 31, 2025, as of Sep 27, 2026. Single-charge tickets; late fees excluded.
Every building on one dashboard
Built for a real NYC portfolio of hundreds of properties.
- New this week, mark reviewed
- Hearings, fines and defaults at a glance
- Issued to you or others: tenants, prior owners
- Printable report (save as PDF) for the portfolio or any property
Watch one property free. Grow from there.
14-day free trial on paid plans.
Pup
- 1 property
- Email alerts (no texts)
- Dashboard
Guard Dog
- 5 properties included
- $6/mo each extra
- 1 user
- Email + text alerts
- Printable reports (save as PDF)
Pack
- 10 properties included
- $5/mo each extra
- 3 users
- Email + text alerts
- Printable reports (save as PDF)
Big Dog
- 50 properties included
- $3/mo each extra
- 10 users
- Email + text alerts
- Printable reports (save as PDF)
Kennel
- More than 50 properties
- Unlimited users
- Portfolio work queue and exports
- Onboarding help
What counts as a property? One building (tax lot). Buildings with 50+ residential units count as 2 properties, 150+ as 3 (City PLUTO unit count). Extra properties beyond your plan are billed at the plan's per-property rate. Pup alerts are email only; paid plans add text alerts, held 10 PM–7 AM and sent as one morning summary. Paid plans start with a 14-day free trial, no card needed; without a card the trial simply ends.
Prices in USD.
Questions, answered honestly
How fast will I hear about something new?
Four different times matter: when the City publishes a record, when we detect it, when we send the alert, and when your email or phone receives it. 311 complaints are checked every minute and are usually detected about a minute after they're filed. DOB complaints are checked every minute, but the City usually publishes them about a day after filing. HPD and ECB/OATH are checked hourly and sanitation tickets daily. We send as soon as we detect, except texts during quiet hours (10 PM–7 AM), which wait for one morning summary. Delivery after sending depends on the email provider or mobile carrier. We can only alert on a record once the City makes it public.
What counts as a property?
One building, meaning one tax lot (BBL), with any number of units. Large buildings count as more: 50 or more residential units count as 2 properties, and 150 or more count as 3. So a 12-unit walk-up is 1 property, an 80-unit building is 2 and a 200-unit building is 3. We use the City's PLUTO residential unit count.
How will I receive alerts?
By text, by email and in your dashboard. We call each alert a Woof!, but the message is plain: what was filed, where, when, any deadline, and a link to the official record. Text (SMS) alerts are live and come from our toll-free number, (855) 500-0290. Texts are included on paid plans (Guard Dog, Pack, Big Dog) and are optional: tick the text-alert box when you sign up. Pup (free) alerts come by email. Texts that would arrive between 10 PM and 7 AM wait for one morning summary. Reply HELP for help or STOP at any time to opt out.
Is the property lookup really free?
Yes. Search any NYC address as often as you like, with no account and no card. Monitoring is free for one property (Pup).
What do All clear, Growling and Barking mean?
A quick status for each building, based on City records issued to the owner. All clear: nothing open. Growling: open items, but nothing new in 7 days, no hearing or default coming up and no active stop-work or vacate order. Barking: something new in the last 7 days, an upcoming hearing or default risk, or an active stop-work or vacate order.
Where does the data come from? Is this a City service?
From official public sources: NYC Open Data (DOB, HPD, OATH/ECB, DSNY, and NYC311, including complaints routed to NYPD), ACRIS and NYC Planning's address search. NYC Watchdog is an independent service, not affiliated with the City of New York or any City agency (including the NYC Department of Investigation, which the press sometimes calls "the City's watchdog").
Does a missing record mean a building is out of compliance?
No. Many filings (for example lead-paint test results, certifications and exemptions) are not published as City open data. We only show a compliance note when the public facts show a rule applies, and we never treat a missing public record as proof of noncompliance.
Can the data be wrong or incomplete?
Yes. City datasets can lag, some records are only on agency websites, and address matching isn't perfect. Every record links to the official City page, so confirm with the agency before acting on a hearing or deadline. Spotted a mistake? Request a correction.
Put a watchdog on your buildings
Enter your building's address and we'll research it on the spot, then set up alerts in a minute. Email alerts on every plan; text alerts on paid plans (quiet hours 10 PM–7 AM).
- Pup: 1 property free, no card, your dashboard right away
- Paid plans: 14-day free trial, no card needed to start
- No setup fee, cancel any time
You're on the list!
Thanks. We'll reach out by email to start watching your buildings.
Talk to a person
Questions, Kennel pricing for 50+ buildings, or help with your account. We reply by email from support@nycwatchdog.com.